Complaints procedure

A complaint is classified as any written or spoken expression of dissatisfaction with the service we provide. At Rethink Group we take complaints seriously. We aim to:

Deal with complaints openly, promptly and honestly

Try to resolve complaints amicably as soon as possible

Learn from complaints to improve our services

Dealing with your complaint

All our staff will be courteous and helpful. In the unlikely event that you should need to make a complaint please contact The Data Protection Officer in the first instance.

Write: 19 Spring Gardens Manchester M2 1FB


Should you choose to register your complaint on the telephone; Rethink will endeavour to resolve your complaint immediately. Alternatively, if you opt to write to us with your concerns we will respond promptly, usually within five working days of receipt of your correspondence.

If you are not happy with the response you receive at the first stage, you can request that your complaint be referred to the Managing Director who will review any previous decisions and decide if they were fair and reasonable. Again, we will aim to deal with your complaint promptly, within five working days.

The Recruitment and Employment Confederation

15 Welbeck Street



Department of Business, Innovation and Skills

1 Victoria Street